Emails to CEO

I like when customers email to me (as to CEO) when they feel they are not getting enough help from our regular customer support and need someone to solve some problem.  I am glad to look with fresh eyes and find some solution.

What I don’t like when some customers email everyone  in our company including me and keep sending emails copying every person. That is really hard. When people see that email was sent to many other people no one really knows who is responsible. Some customers think that I want to see copy of all emails they send to customer support. Not really. I like to help if there is nobody else  who could help. But I cannot be watching every email conversation. There is simply no time for that.